Contact SpriteLab
The fastest way to reach us is email. Everything — support, billing, privacy and feedback — goes to one inbox:
spritelab.contact@gmail.comWrite in English if you can; other languages are fine too. Pick a topic below to open your mail app with a subject and a short template already filled in.
Something is broken
A generation failed, an export does not import, a page shows an error.
please include
- What you did, step by step, and what you expected
- The device and browser (for example Windows 11, Chrome)
- For export problems: the engine and its version
- A screenshot if the page showed an error
Billing and refunds
A charge you do not recognise, a plan change, or a refund request.
please include
- The email address of your SpriteLab account
- The date and amount of the payment
- What you would like us to do
Account and privacy
Access to, correction or export of your data, or anything else under GDPR.
please include
- The email address of your SpriteLab account
- Which right you want to exercise
Ideas and feedback
A feature you need for your game, an engine you want supported, or something that annoyed you.
please include
- What you are making and in which engine
- What you tried and where it fell short
Before you write
- Failed generations refund their credits automatically — check your balance before asking for a manual refund.
- Payment refunds are available within 7 days of purchase if you have used no more than 10% of the credits; the full rules are in the terms.
- You can delete your account yourself under Settings → Delete account. How we handle your data is described in the privacy policy.
- Questions about importing sprites into Godot, Unity or GameMaker are often answered in the guides, and how the app works is explained on how it works.
Want to know who is behind SpriteLab and how the assets are made? See the about page.